Which forms of payment do you accept?
-We accept Afterpay, Paypal, Apple Pay as well as standard payment processing with any Credit or Debit Card.
When will I receive my order?
-Orders are shipped on Mondays, Wednesdays and Fridays. Please allow 4-7 days to receive your order.
How much does shipping cost?
-Shipping is $2.95 for all orders. Rush shipping is available for $8 (please contact us directly for this service).
How can I track my order?
-Tracking numbers are sent via email within 24 to 48 hours of your purchase.
Can I cancel my order?
-Orders can be cancelled within 24 hours of purchase. To cancel your order you must reach out to us directly at firstname.lastname@example.org.
How do I know if an item is going to be restocked?
-We monitor our inventory daily but if something is out of stock that you really want feel free to shoot us an email at email@example.com to find out if we're going to get it back in stock. Please include the Earring Name in your email.
What is your Return Policy?
-We have a 14-Day return policy from the date you receive your item. We do not accept returns outside of our 14-Day return policy. Your item must be received within the 14-Day timeframe. If you have questions regarding our return policy please reach out to us at firstname.lastname@example.org.
Is return shipping included in my purchase?
-Return shipping fees are not included with your purchase.
How do I initiate a return?
-To initiate a return please email us at email@example.com with the subject line labeled as"Return"with the style number and order number (this is included in your purchase confirmation email). Please also include the return tracking number and method of return. If there are any issues with your item(s) we ask that you include pictures so that we can provide an amicable resolution.
How long does it take to receive a refund?
-Once we receive and inspect your return we will initiate your refund. Refunds typically take 3-5 business days to be processed and your refund will be credited back to your original form of payment.
Have a question that's not listed here!?
-Email us at firstname.lastname@example.org and we will reply to your inquiry within 2-4 hours Monday through Friday 9am-5pm EST and Saturdays 10am-2pm EST.